Operations Manager

Cadent Gas Ltd

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As the UK''s largest gas distribution network, Cadent plays a vital role in keeping communities connected and businesses running. Our replacement and reinforcement programmes are critical to maintaining a safe, reliable and future-ready gas network.

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We''re looking for an Operations Manager to lead the safe and efficient delivery of mains replacement, diversion, reinforcement and service replacement activities across a designated area of the West Midlands. You''ll provide operational leadership across contractor performance, safety, customer service and programme delivery, ensuring work is completed safely, on time, within budget and to the highest technical standards.

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• Lead Safe Delivery by ensuring all replacement and construction activities are delivered safely and efficiently in line with company policies, SCO procedures and regulatory requirements.
• Drive Programme Performance through effective oversight of replacement programmes, ensuring projects are assessed, planned, resourced and delivered against targets.
• Provide Operational Leadership across delivery partners and contractors, driving excellence in safety, customer, technical and commercial performance.
• Shape Project Success by working closely with design, programme and delivery teams to ensure cost-effective and timely outcomes.
• Champion Compliance by ensuring adherence to CDM Regulations, NRSWA requirements and all relevant health, safety and environmental obligations.
• Enhance Customer Experience by minimising disruption, resolving complaints effectively and delivering excellent customer outcomes.
• Provide Assurance and Governance through visible site leadership, performance monitoring and compliance with agreed standards and specifications.
• Build Strategic Relationships with Local Delivery Partners, Local Authorities and key stakeholders to support operational performance and future growth.

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• Operational Management Experience gained within gas, utilities, construction, infrastructure or a similar engineering environment.
• Proven Delivery Record of achieving safety, customer, programme and financial performance targets within a regulated environment.
• Technical Knowledge of gas distribution operations, replacement programmes and contractor performance management.
• Regulatory Understanding of CDM Regulations, NRSWA and Health, Safety & Environmental management systems.
• Stakeholder Management Skills with the ability to build effective relationships across contractors, Local Delivery Partners, Local Authorities and internal teams.
• Leadership Capability with strong communication, performance management and continuous improvement experience.
• Relevant Qualifications, including IOSH, SHEA Gas, Project Management and a management qualification (e.g. ILM) or equivalent experience.
• Industry Competencies, such as Street Works (Units 10-16), SCO Levels 1, 2 & 5, and a Gas Distribution qualification or equivalent operational gas engineering knowledge.

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Ready to Lead Safe and Reliable Network Delivery? If you''re passionate about operational excellence, safety leadership and delivering great outcomes for customers, we''d love to hear from you.

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