Operations Manager (Back Office)

Operations Manager (Back Office Operation)Professional Services 60,000 - 65,000 plus exceptional benefitsTruly hybrid - 1 or 2 per week on site Wakefield, W. Yorkshire (Great links to M1 and M62)Client DetailsPage Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholdersDescriptionOversight for back office operational performance across a highly regulated functionDrive customer service performance to both customers and partners during any and every interactionManager and plan resource to deliver trading performance ensuring any potential issues are highlightedManage and drive performance consistency across the operationProvide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinaryProvide clear leadership and motivation to support the team in delivering key objectivesIncrease team capability through the implementation of new ways of working, systems, process and proceduresAnticipate operational risks and issuesMitigate issues and risk around Case Progression, Regulatory Compliance and Technical QualityWork across the operation and wider business to encourage continuous improvement activitiesManage the implementation of operational ..... full job details .....