Operations Manager - B2B

Operations Manager B2B Orpington Hybrid 2 days office-based Up to £45,000 + bonus Are you an experienced Operations Manager who enjoys taking something that works and making it better, smarter and scalable? This is a newly created opportunity to take ownership of B2B operations and a growing Sales Support team within an established national business. The team is already growing and is expected to more than double in size over the next couple of years. You ll be responsible for making sure the operation is ready to grow with it. The opportunity As Operations Manager, you ll take ownership of the day-to-day B2B operation, from quote through to order, fitting and aftercare, while building the processes, systems and ways of working that will support future growth. You ll lead and develop an existing team of two Sales Support Executives, with the potential for this to grow to around five by the end of 2027. This is a hands-on role for someone who likes to spot inefficiencies, improve processes and make things happen. What you ll be doing Lead, coach and develop the Sales Support team Take ownership of day-to-day B2B operations, including quotes, orders, queries and escalations Build, document and continuously improve operational processes Introduce clear SLAs, workflows and priorities Identify bottlenecks, duplication and manual processes and find better ways of working Work closely with stores, fitting teams, Finance and Supply Chain to ensure orders are delivered right first ..... full job details .....