Operations Manager

Are you ready to soar to new heights in your career? Our client is an iconic London attraction combining transport, tourism and entertainment, carrying visitors between two key destinations while offering spectacular views of the capital. We are seeking an experienced Operations Manager to lead the safe and successful delivery of this unique customer experience.As the Operations Manager, you will be at the helm, ensuring smooth operation and delivering an unforgettable experience to their guests. Your leadership will guide a dedicated team of approximately 55 colleagues, focusing on safety, performance, and commercial success.Summary:Start date: ASAPDuration: PermanentLocation: London SE10Salary: 50 - 55,000 per annumHours: 37.5 hours per week Monday to Friday - 1 weekend in 4On call 1 week in 3 - additional uplift in pay!Key Responsibilities: Operational Leadership: Oversee day-to-day operations and ensure adherence to safety and quality standards.Team Development: Lead, coach, and inspire your team, fostering a positive and inclusive environment.Performance Management: Produce operational reports and manage KPIs, ensuring we not only meet but exceed expectations.Budget Oversight: Take ownership of budget management to deliver value and control costs.Customer Experience: Drive service improvement initiatives to maintain exceptional service standards.Crisis Management: Support the General Manager in coordinating emergency procedures and risk management activities.What We''re ..... full job details .....