Operations Lead

Are you a tech-savvy leader with a flair for client experience? A global FM leader is seeking an Operations Lead for a flagship account in Canary Wharf, London. This newly created role is designed for a strategic thinker who can bridge the gap between technical engineering and world-class customer service during a major site transformation. The Role As the Operations Lead, you will drive the UK operational delivery for a high-value global account. You ll: Lead Strategic Ops: Manage a team of seven, including Shift Leads and Helpdesk Supervisors, ensuring contract compliance and excellence. Drive Transformation: Partner with project teams on a £0.5m facility modernization, evolving the site into the "best building in the finance world." Master the Client Interface: Act as the primary lead for the client, shifting from "pure engineering" to a service-driven, strategic partnership. Commercial Accountability: Manage a high-level budget with a focus on quality and margin, taking full ownership of a new 3-year commercial deal. Innovate with AI: Support the rollout of AI-driven strategy models and digital tools to modernize team performance. You To be successful, you ll bring a blend of technical "lingo" and executive presence: Background: An engineering foundation is essential (Apprenticeship or Degree) to effectively lead technical teams. Experience: Proven success in high-pressure, critical environments such as Finance, Pharma, or Data Centres. Digital Mindset: A "digitally ..... full job details .....