Operations Lead

Are you a tech-savvy leader with a flair for client experience?

A global FM leader is seeking an Operations Lead for a flagship account in Canary Wharf, London. This newly created role is designed for a strategic thinker who can bridge the gap between technical engineering and world-class customer service during a major site transformation.

The Role As the Operations Lead, you will drive the UK operational delivery for a high-value global account. You’ll:

• Lead Strategic Ops: Manage a team of seven, including Shift Leads and Helpdesk Supervisors, ensuring contract compliance and excellence.
• Drive Transformation: Partner with project teams on a £0.5m facility modernization, evolving the site into the "best building in the finance world."
• Master the Client Interface: Act as the primary lead for the client, shifting from "pure engineering" to a service-driven, strategic partnership.
• Commercial Accountability: Manage a high-level budget with a focus on quality and margin, taking full ownership of a new 3-year commercial deal.
• Innovate with AI: Support the rollout of AI-driven strategy models and digital tools to modernize team performance.

You To be successful, you’ll bring a blend of technical "lingo" and executive presence:

• Background: An engineering foundation is essential (Apprenticeship or Degree) to effectively lead technical teams.
• Experience: Proven success in high-pressure, critical environments such as Finance, Pharma, or Data Centres.
• Digital Mindset: A "digitally native" leader comfortable leveraging AI and data to drive efficiency.
• People Skills: Strong ability to manage the "people side" of change, mentoring a team through a major cultural and technical shift.

What’s in it for you? This is a career-defining opportunity to manage a landmark HQ with a focus on quality and innovation.

• Salary: Circa £85,000 
• Benefits: £5,800 car allowance and a 20% bonus.
• Work-Life Balance: Once settled, enjoy a 4-day work week based in Canary Wharf.
• Direct Impact: High-visibility role reporting directly to the Account Director.

Apply Now! To apply for the position of Operations Lead, click Apply Now and send your CV to Frankie. 1st stage Teams interviews are being booked for next week —don’t miss your chance!

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