Operations / Facilities Manager

Operations / Facilities Manager

Job Type: Full-time

About Our Client

Our client is more than just a workspace — it’s a thoughtfully curated environment where professionalism meets personality. They operate across two beautifully converted Georgian buildings in the heart of Guildford, each with its own distinct character. Whether their clients seek modern innovation or timeless elegance, they offer a space that feels both prestigious and welcoming.

As a team, they are dedicated to creating a five-star experience for every business that walks through their doors. Their intimate setting encourages meaningful connections, fosters collaboration, and supports a thriving business community. From supporting meetings to managing day-to-day operations, they ensure every detail is handled with care and precision.

Joining our client means becoming part of a close-knit, service-driven team that values excellence, initiative, and genuine hospitality. If you’re passionate about creating exceptional client experiences and want to work in a dynamic, design-led environment, they could be for you!

The Role

Our client is seeking a dynamic and highly organised Operations Manager to oversee the day-to-day operations of their business centre. This is a client-facing role that requires exceptional communication, leadership, and operational skills. You’ll be responsible for ensuring the smooth running of the centre, maintaining high standards of service delivery, and fostering a professional and welcoming environment.

Key Responsibilities:

• Convert sales opportunities by managing the full process from taking initial calls, handling viewings and remote consultations, through to negotiations and signing contracts.
• Arrange and secure client contract renewals to maximise retention and revenue.
• Manage daily operations across reception, facilities, and client services.
• Lead and support the centre team (currently two staff), including recruitment, training, and performance management.
• Maintain excellent relationships with clients, ensuring their needs are met.
• Oversee building maintenance, cleaning, security, and health and safety compliance.
• Coordinate client onboarding, office moves, and internet/telecoms setup.
• Monitor budgets, process invoices, and contribute to financial reporting.
• Organise and support client meetings.
• Ensure accurate record-keeping and CRM updates.
• Working closely with PR, Digital marketing, Website/SEO consultants to promote the centre, along with networking and other marketing activities.
• Uphold GDPR and cyber security protocols.

Summary of Operational Scope

This role encompasses a wide range of responsibilities, including oversight of reception duties, switchboard systems, boardroom bookings, post and courier services, consumables ordering, IT and telecoms coordination, fire and safety procedures, and client onboarding. You’ll also manage relationships with external contractors and service providers, ensuring the centre runs efficiently and professionally.

What They’re Looking For:

• Proven experience in facilities or business centre management.
• Strong leadership and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Financial acumen and experience managing budgets.
• Tech-savvy with knowledge of CRM, management, charging, billing, and contract systems – experience using Ultrasoft is preferable but not essential. Ability to set up client office internet, Wifi, and telecoms (training provided).
• A proactive, client-focused mindset.
• Ability to always maintain confidentiality and professionalism.

What They Offer:

• A collaborative and supportive team environment.
• A beautiful working location with modern facilities.
• Competitive salary and benefits package.
• Car parking on site.
• Commission payable on office sales conversion.
• Discretionary performance bonus.