Operations Executive

We''re looking for an organised and proactive Operations Executive to join our client''s team, offering post-sale customer support.In this role, you''ll handle contract processing, help onboard new clients, tackle everyday operational issues, and offer excellent customer support. If you''re a logical problem-solver who pays attention to the details and loves working across teams, we''d love to talk to you.Key Responsibilities: Submit and track client contracts using partner portals. Work closely with internal teams and suppliers to make sure everything gets signed and activated on time.Help clients onboard smoothly. Resolve transfer delays or objections with partners and show clients how to use our platform and portals.Act as the go between Sales, Customer Success, and external partners. Monitor accounts, resolve operational tickets, and fix issues quickly.Keep client satisfaction high to support our retention targets. Help win back inactive accounts, spot expansion opportunities, and share feedback with leadership when accounts churn.Track portal usage, engagement, and service requests to make smart decisions. Build simple dashboards and handle routine tasks like bill validations and usage checks.Answer client and partner questions about billing, access, or contracts. Fix current issues fast and find ways to prevent them from happening again.What We Are Looking For:Previous experience in operations, account management, or client support role.Confident IT user.Clear and ..... full job details .....