Operations Executive

Job Description for Operations Executive

Line manager: Operations Manager
Location: Welwyn Garden City
Salary: £27,000 - £30,000 Per Annum

At OA Group, we are all about making work smarter, not harder. As our new Operations Executive, you will be at the heart of keeping things running smoothly across the business, making sure our teams have the right tools, processes, and support to do their best work every day.
This role is about spotting ways to make things better, faster, and more efficient. You will be the kind of person who loves solving problems, finding smarter ways to get things done, and making life easier for colleagues and clients alike.
In this role, you will help us run smarter. That means driving operational efficiency, reducing time and cost through automation, and giving senior leadership the support, they need to focus on the big picture. You will also be at the forefront of improving data integrity, because great decisions start with great information.

It’s an exciting time to join us. OA Group has ambitious growth plans, and your work will play a direct role in shaping how we scale, evolve, and perform as a business.

What can OA offer you?

• 24 days holiday + Bank Holidays
• Opportunity to buy and earn leave to add onto your existing holiday entitlement.
• An amazing opportunity to grow with OA & join at a crucial time of growth
• Well-being programme, including monthly mindfulness hours
• Bonus scheme
• Year round incentives and awards
• True career progression

Key Responsibilities:

Internal Communications & Events

• Help create and circulate internal newsletters, team updates, or key policy changes
• Support SLT with initiatives related to engagement and team building
• Help organise company events, team socials, or award days out

Automation & Process Improvement

• Own the documentation and standardisation of internal processes to reduce singular knowledge and free senior leadership time
• Drive the automation of manual tasks, freeing up valuable resources and reducing operational costs
• Responsible for IT troubleshooting queries managed via ticketing system

Data Integrity & Reporting

• Manage the integrity and accuracy of data across departments to support decision making and strategic initiatives
• Create and maintain regular business reports for leadership, ensuring data is consistent, accurate, and actionable
• Collaborate with senior leadership to provide data driven insights to inform key business decisions

Internal Onboarding & Induction

• Deliver onboarding plans for all new starters
• Set up new users on internal systems (CRM, Emails, Comms tools)
• Schedule and support first week inductions and shadowing with relevant teams
• Coordinate desk setup and welcome materials

Learning & Development Coordination

• Maintain internal process documentation and SOPs 
• Schedule internal training 
• Source external training providers as needed
• Monitor training completion and feedback

Inbox & Calendar Management

• Take ownership of shared inboxes and key administrative workflows to minimise interruptions for SLT
• Manage CEO calendars, scheduling meetings to ensure focus on high priority tasks
• Coordinate with various departments to ensure smooth scheduling and communication

Support to Senior Leadership and Marketing Team

• Provide general administrative support to senior management, helping with both day to day operational needs and larger strategic projects
• Help to execute on high priority business initiatives by coordinating resources, tracking project progress, and delivering operational insights

What do we want from you?

• Excellent people skills
• Good listener
• Problem solver
• Able to think outside the box
• Organisational skills
• Process driven
• Ability to plan ahead
• Excellent communication Skills
• Experience in a similar role
• Approachable
• Creative

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