Operations Director

Operations DirectorGlasgow, HybridFull Time, Permanent My client is a global software organisation trusted by some of the world s most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement. This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders. The role You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale.This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment. Owning end to end delivery from order through to installation, onboarding, and live operationEnsuring customers go live on time with a consistent, high quality experienceBuilding a scalable and repeatable installation and onboarding modelLeading supply chain and logistics, including partner performance and supplier managementDriving delivery speed, cost control, and operational reliabilityOwning customer support performance, improving response times, resolution quality, and overall experienceProactively resolving issues and embedding continuous ..... full job details .....