Operations Director

Overview

Operations Manager – Chelmsford | £100,000 – £120,000 | Mon to Fri 8:00 – 17:00About the roleOne to One Personnel are on the lookout for a bold and visionary Operations Director to take the reins of two high-impact divisions within a thriving organisation. This isn’t just a leadership role, it’s a chance to shape strategy, elevate performance, and drive transformation from the inside out. Reporting directly to the Managing Director, you’ll be the heartbeat of operational delivery, ensuring every client journey, from first contact to final handover, is seamless, efficient, and exceptional.If you thrive in fast-paced environments, love building high-performing teams, and have a passion for turning challenges into opportunities, this is your moment. Step into a role where your decisions matter, your leadership inspires, and your impact is felt across the business. Ready to lead with purpose and make your mark? We’d love to hear from you!

Key Responsibilities

Client Delivery and Relationship Management

Oversee end-to-end service delivery across both divisions

Build and maintain strong client relationships to ensure satisfaction and repeat business

Identify and develop new business opportunities to drive growth

Project and Resource Management

Lead multi-disciplinary projects involving internal teams, subcontractors, and partners

Plan and forecast resources to maintain balanced workloads and consistent productivity

Operational Excellence

Implement systems and procedures to enhance efficiency

Monitor service delivery and identify areas for improvement

Oversee supply chain operations to maximise profitability and customer satisfaction

Financial and Commercial Collaboration

Partner with the Commercial Director to deliver projects within agreed profit margins and business goals

Leadership and Team Development

Line manage department heads across operations, health and safety, and logistics

Conduct performance reviews and foster a culture of accountability and growth

Health and Safety Compliance

Take overall responsibility for Health and Safety across all operational activities

Ensure full compliance with legislation and promote a safety-first culture

What you’ll needEssential:

Minimum 10 years’ experience in senior management roles, ideally with Director-level exposure

Proven success in leading teams within fast-paced, service-driven environments

Strong leadership, organisational, and project management capabilities

Excellent communication and stakeholder management skills

High attention to detail and commitment to quality

Experience in contract development, negotiation, and review

Desirable:

Bachelor’s degree in Operations, Business Management, or related field

ILM Level 7 qualification

Familiarity with JCT and similar contract frameworks

Willingness to undertake further professional development

What’s in it for you?

£100,000 to £120,000 depending on experience

Monday to Friday 8:00am – 5:00pm

Company car

Company Pension

Onsite parking

Life insurance four times salary

Private medical insurance via Bupa

Profit Sharing

Sick pay – after 3 months’ probation

24 days holiday plus Christmas ..... full job details .....