Operations Director London

Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London.We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector.This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression.This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio.Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sectorDemonstrated success managing large-scale, multi-site portfolios (£10M+ preferred)Strong financial acumen with PandL management experienceExcellent leadership and people management skillsExceptional client-facing and stakeholder management abilitiesStrong understanding of compliance, health and safety, and service delivery standardsCommercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership ..... full job details .....