Operations Director - HVAC

Job Title: Operations Director

Location: High Wycombe

Salary: Based on Experience

Our client is seeking an experienced Operations Director to lead and develop all operational activities across their UK business. This is a senior leadership position responsible for ensuring the safe, efficient and profitable delivery of projects and services while driving operational excellence across the organisation.

The successful candidate will oversee project delivery, service and maintenance operations, resource planning, supply chain management and operational performance, working closely with the Managing Director and Chief Operating Officer to deliver strategic objectives and support continued business growth.

As the organisation continues to expand, this role will also play an important part in developing operational standards, governance and best practices across the wider business.

Key Responsibilities

Operational Leadership

• Provide strategic leadership across all operational functions, ensuring projects, service contracts and maintenance activities are delivered safely, on time, within budget and to the highest standards.
• Build, lead and develop high-performing teams, creating a culture of accountability, collaboration and continuous improvement.
• Drive operational efficiency, productivity and service quality through effective processes, performance management and continuous improvement initiatives.
• Oversee workforce planning, resource allocation, supply chain performance and subcontractor management.
• Ensure compliance with all relevant health, safety, environmental and regulatory requirements, including maintaining appropriate business insurance.
• Develop and monitor operational KPIs to improve performance, accountability and customer satisfaction.

Commercial & Financial Performance

• Manage operational performance against agreed budgets, financial targets and business objectives.
• Monitor contract profitability, project performance and operational margins, using data to support informed decision-making.
• Identify opportunities to improve profitability through cost control, operational efficiencies and resource optimisation.
• Lead operational aspects of contract negotiations with customers, suppliers and subcontractors.
• Support forecasting, budgeting and business planning activities alongside the senior leadership team.

Strategic Collaboration

• Work closely with executive leadership to align operational delivery with wider business objectives.
• Contribute to the development and implementation of operational standards, governance frameworks and best practice across the organisation.
• Share operational knowledge and drive consistency across multiple business functions and locations.
• Support business integration, mobilisation and operational improvement initiatives where required.

About You

Essential

• Willing to be appointed as a Company Director and registered with Companies House.
• Demonstrable experience preparing tender submissions and leading successful contract mobilisation.
• Proven success in a senior operational leadership role within facilities management, HVAC, building services, engineering services or a similar technical environment.
• Experience managing multi-site operations, field-based teams and subcontractor networks.
• Strong commercial awareness with experience managing budgets, operational KPIs, profitability and business performance.
• A track record of improving operational efficiency, service delivery and financial performance.
• Excellent leadership, communication and stakeholder management skills.
• Strong understanding of health, safety and regulatory compliance.
• Full UK driving licence and willingness to travel as required.

Desirable

• Experience working within a multi-site or international organisation.
• Experience leading operational transformation, business improvement or standardisation programmes.
• Exposure to business acquisitions, integration projects or organisational change.
• Engineering or technical qualifications.
• Experience within a private equity-backed or high-growth business.