Operations Director – Fire Alarms & Life Safety Systems

This regional fire alarm and life safety systems installer and service provider covering the London and South East are looking to recruit an ambitious Operations Director to lead day to day operations and support the Managing Director in scaling the business. The successful applicant will drive systemisation, service quality, and operational performance across all fire safety services while ensuring projects run smoothly, financial targets are met, and clients receive exceptional service. The position comes with a basic salary of £100,000 and benefits package.
Key Responsibilities:
Lead and develop managers, engineers, and support teams, driving continuous improvement and scalable systems.
Oversee all fire safety operations, ensuring projects are delivered on time, within budget, and to required standards.
Coordinate resources and project teams to ensure smooth execution and strong service delivery.
Build and maintain strong client relationships, ensuring clear communication and high customer satisfaction.
Ensure compliance with BS5839, BS5266, BS7671 and all health & safety requirements.
Manage operational budgets, monitor P&L performance, and report financial results to senior leadership.
Oversee wider operational functions including IT, business continuity, and office management.
Lead quality assurance, audits, and continuous improvement initiatives aligned to operational KPIs.
Qualifications & Experience
Senior operational management experience across service management, small works and project delivery.
Strong leadership and people‑development skills.
Proven financial management capability, including budgeting and P&L oversight.
Solid understanding of health & safety; fire safety experience desirable.
Desirable Certifications
Fire Alarm & Detection Advanced Design
City & Guilds 2330 (L2 & L3)
City & Guilds 2382‑10 (L2 & L3)
IOSH Managing Safely
SMSTS