Operations Director

Brook Street Social Care Operations Director | ManpowerGroup Commercial Staffing

Competitive base salary + bonus + car allowance

National role with regular travel across the Branch Network

At ManpowerGroup, our value to consumers drives our strategy. We aim to offer candidates and associates better jobs, consistent work, a great experience, and support to achieve the next step in their career at the right time in their life plans. For our clients, we deliver access to talent others cannot reach - at pace - along with actionable workforce insights that make a measurable difference to their organisation''s performance. For our colleagues, we provide a clear path to success in a fun, values-driven environment where shared purpose and personal ambitions are realised.

The Brook Street Social Care Operations Director is a key leadership role, sitting on the Senior Leadership Team, accountable for delivering this value across their business area by leading and executing the brand plan, and by inspiring and enabling their teams to succeed.

Key Responsibilities

• Responsibility for strategic growth leading the branch network to own our chosen skills in local markets and open new clients and scaling locations
• Operational accountability for the Social Care branch network through representation on the Skill Specialist senior leadership team
• Accountable for the execution of the brand plan on B2C2B strategy
• Ownership of branch network P&L working proactively with Heads of Region to deliver budget and the operational metrics outlined in the brand plan
• Through influence and collaboration, develop capability in the branch network, including sales, candidate experience and technology adoption and value realisation
• Accelerate ManpowerGroup position as a market leader in our defined specialisms through networking, thought leadership and Social Value programmes
• Inspire and motivate a high performing branch network, through clear communication, coaching and transformation
• Responsible for the talent development of the operation to improve succession planning and performance

Role Focus

• Anticipate the Market using Data & Insight
• Stay on top of market trends to identify new business opportunities & risks
• Interpret the ''so what'' from financial data to spot themes and anticipate future trends
• Achieve a high degree of predictability in forecasting on financials and project outcomes
• Work with Heads of Region to embed and drive identified specialisms

Manage P&L. Translate Strategy into Plans

• Manage and grow the Branch Network P&L across multiple teams, regions & verticals
• Localise the UK brand strategy and Ecosystem and drive its execution. Translate complex information into simple ideas and plans
• Drive focus on the top strategic initiatives that will achieve the greatest impact
• Maintain and evolve structures, governance, resources and measurement to drive top strategic initiatives
• Drive the Branch Network Operations enabling business growth at an optimal cost, agility and operational excellence that transforms the business to growths and profitability

Drive Focus on the Candidate & Client

• Sponsor Heads of Region to create and drive a best-in-class candidate experience
• Build & maintain high standards of internal processes designed with the client/ candidate at the centre
• Elevate the existing value proposition to be candidate / skills led and drive significant growth
• Create and maintain partnership relationships with SLT and group peers, establishing effective communication and collaboration channels.

Inspire, Coach & Empower

• Communicate to audiences in a compelling way that inspires & resonates
• Create a high-performance culture that continues to drive growth and transform the business
• Listen & coach others to find their own solutions
• Lead effectively across multiple locations & across the matrix
• Make decisions at the right time to move the business forward

Leadership behaviours: the most critical behaviours for success in this role

• Previous experience in the Social Care sector is critical.
• Communicates with professional presence and builds relationships at all levels.
• Builds trust through honesty and transparency
• Able to make timely decisions informed by strong business and commercial acumen
• Understands people and what motivates them. Listens, empowers. Communicates with clarity. Has the confidence to ''command a room''. Is motivational and inspiring
• Able to navigate through complexity and uncertainty and operate ''in the grey''
• Applies analytical thinking and problem solving in a variety of situations to root cause problems & opportunities. Uses data to create insight
• Is self-aware, knows own strengths & weaknesses. Is curious and challenges thinking. Gets out of the comfort zone, pushes boundaries and learns from mistakes

Your local recruitment experts

We are one of the UK''s leading trusted recruitment agencies, specialising in business professionals and social care, and we make hiring and job searching more personal, priding ourselves on providing a high-quality service that keeps our associates and clients returning time and again.

We are proud to have been voted one of the world''s most ethical companies for 15 years. This reflects our commitment to integrity, transparency, and ethical business practices.

We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we''re happy to talk about flexible working.

Discover why we are so proud to be Brook Street. Apply now.

At ManpowerGroup we''re a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we''re happy to talk about flexible working.

We can only consider candidates who reside in the United Kingdom and hold full right to work.