Operations Director - Car Parking & Crowd Management

Operations Director - Car-Parking and Events Services

• Competitive salary to -90K
• 25 days annual leave
• Private Medical Insurance (following qualifying period)
• Flexible working environment
• Performance-related bonus scheme
• Opportunity to play a key role in a growing and ambitious business

Purpose of the Role

Reporting to the Chief Operating Officer, the Operations Director will lead the operational delivery of our client''s services, ensuring exceptional standards, commercial performance, and customer satisfaction across all contracts.

This is a senior leadership role requiring a commercially minded and operationally driven individual who can lead high-performing teams, build strong client relationships, and drive continuous improvement across the business. Working closely with the executive leadership team and Board, you will contribute to strategic growth while ensuring operational excellence, efficiency, and compliance.

The role is primarily based at Head Office with regular travel across the UK and occasional international travel.

Key Responsibilities

Leadership & Strategy

• Lead the operational strategy and departmental business plans.
• Support the delivery of company objectives and long-term growth plans.
• Develop, mentor and inspire operational leadership teams.
• Promote a culture of accountability, innovation and continuous improvement.

Operational Management

• Ensure the consistent delivery of high-quality services across all contracts.
• Drive operational efficiency, productivity and service excellence.
• Build and maintain strong relationships with clients, partners and key stakeholders.
• Lead operational projects and business improvement initiatives.

Commercial & Financial Performance

• Manage operational budgets and deliver strong financial performance.
• Identify opportunities for growth, contract expansion and improved profitability.
• Support tender submissions, contract renewals and client retention strategies.

Risk, Compliance & Governance

• Champion a positive health, safety and compliance culture.
• Ensure all operations comply with legislative, regulatory and company standards.
• Oversee audits, risk management and continuous improvement programmes.

Candidate Profile

We are seeking an experienced senior operational leader with a proven track record of delivering service excellence within a multi-site, service-led environment.

You will possess:

• Significant experience in a senior operational leadership role.
• Strong commercial acumen with budget and P&L responsibility.
• A track record of driving performance, efficiency and business growth.
• Exceptional people leadership and stakeholder management skills.
• The ability to operate effectively at both strategic and operational levels.

Excellent communication, planning and organisational skills