Operations Delivery Manager, Studios

Operations Delivery Manager, Studios page is loaded Operations Delivery Manager, Studios Apply locations London - Stockley Park 5LW time type Full time posted on Posted Today job requisition id JR26874 Who We Are:At IMG, our Studios business use content and technology to power the world''s passion for sport, working with global clients including The Premier League, The RandA, DP World Tour, Euroleague Basketball and Major League Soccer. We''ve built Europe''s best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world''s best sporting coverage. Our facilities include four broadcast studios, fifty edit suites and a multitude of radio, podcast, dubbing and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative. Whether it''s live coverage, archive, highlights, social media, branded content or feature films, we give the audience a front row seat to the best sport in the world.

What You’ll Do:IMG Studios is a premier production centre with state-of-the art studios, post- production and live operations facilities. It houses 4 HD broadcast television studios, 9 production galleries, 3 dubbing suites, 50 edit destinations, 3 radio studios, an award-winning 3D Graphics and Visual Effects team, and one of the largest data centres built specifically for digital media and broadcast in recent times.We are looking for a highly skilled Operations Delivery Manager to join our Studios business.This position plays a key role in ensuring IMG Studios Tech and Ops’ reputation for best in class service. This role is pivotal to our clients’ and IMG Studios overall success, ensuring the flawless execution of IMG Studios Tech and Ops client operations, coordinating complex workflows, diverse teams, and upholding the highest standards.PLEASE NOTE:This is a permanent position based in our Stockley Park office.May be required to work mornings, evenings, weekends and/or bank holidays to maintain service and support levels.Key Responsibilities Include But Not Limited To:Overall ownership of day-to-day operational delivery and success for IMG Studios Tech and Ops’ onsite clients across studio, live gallery, post production, remote production and other workflows and broadcast facilities as required.Collaborating with Commercial Solutions and Tech teams to create cross-departmental micro-teams to plan and deliver Tech and Ops’ clients’ work to schedule and budgetAssisting Commercial Solutions team at RFP stage, offering ideas for operational efficiencies, workflows and support models which suite individual client requirementsLead on major client-focused projects including expansion or bespoke set up – pulling together stakeholders across the business, creating project timelines and documentation, cost tracking and engendering accountability to ensure projects are delivered on time and on budget and that all stakeholders remain invested and positiveBuild and maintain positive and effective working relationships with clients in support of the Commercial Solutions team through daily contact and strong and effective communication from the planning through to delivery stages, to ensure clients have the best possible experience at IMG Studios and their productions are delivered on time and on budgetWork with Bookings team to ensure all bookings, technical requirements and engineering / facility support are in place, any changes are made quickly and efficiently and that any budgetary impact is reported to the Account ManagersAttend bookings as required to offer unrivalled operational support, liaising between Tech and Commercial Solutions teams in the event of any issues and to work with the Senior Manager, Operations Delivery to ensure the issues are followed up until resolvedBuild and maintain a strong working knowledge of all workflows and production requirements to offer proactive operational planning and supportOrganise, attend and document planning meetings, progress meetings and wash up meetings with your micro-team for each client projectAttend regular departmental meetings as required by the Senior Manager, Operations Delivery, to discuss on-going operational requirements and or challenges with all IMG Studios departmentsAttend regular meetings with Commercial team and clients to discuss on-going requirementsWork with the Senior Manager, Operations Delivery, Director Operations and VP Operations to incorporate efficient workflows, operating systems, and business processes as requiredCollaborate with Tech team to understand emerging technologies and workflows, to understand the evolution of our business and our operationsEnsure the company’s operations platform and resource management systems are maintained as the single source of truth for all operational and resource management information and documentationYou may also be required to take on additional responsibilities which are within the scope and purpose of the jobYou Will Have The Following Strengths:Proven track record at a broadcast facilityThorough knowledge of MediaPulse, or similar Resource Management systemSolid working knowledge of all aspects of studio, live gallery, post-production and broadcast technologyProven client and customer service skillsSolid organisation and communication skills (both written and verbal)Excellent interpersonal skills (when to employ tact, diplomacy, discretion)Proven ability to use own initiative and ability to work well as part of a team as well as autonomouslyStrong problem-solving skillsPrevious experience of working to tight deadlines, working effectively in a fast-paced environmentExcellent time management skillsPositive, professional, and proactive approach to workHighly attuned to the needs of clients and colleagues, fostering strong working relationshipsA strong communicator with the ability to interact effectively across all levels of an organizationOur Vision

– Power the World’s Passion for Sport.Our Mission

– Be Vital. Work as one.And Our Values:• We are

BOLD

and not afraid to take risks.• We are

PASSIONATE

and proud of our legacy.• We are

DYNAMIC

and constantly evolving.• We are

AUTHENTIC

and human.• We are

UNITED

in our pursuit of excellence.Benefits:Income protection

Life insurance

Private medical insurance

Virtual GP

Pension contribution

23 days holiday + bank holidays

Dental insurance

Green car scheme

Season ticket loan

Cycle to work scheme

Subsidized office canteen(Stockley Park Office)

Free breakfast

Free on-site parking at Stockley Park office

Eye Care

Endeavor Wellness - lunch and learn events

EAP (Employee Assistant Programme) - range of practical and emotional support services

Critical Illness cover

Financial Wellbeing

Health Cash Plan

Subsidized gym membership / Class-pass/ GymPass

Health Screening

Will Writing

Dynamic office environment with great people!

Regular team and company networking events/celebrations

Access to free tickets to sporting and entertainment events

Tech Scheme

Taste Card

Travel Insurance

The Process:We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications and will be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.Tele/Virtual Interview – up to 30 mins with member of talent acquisition team.

1st stage interview - in person/virtual – With the hiring manager and wider team.

2nd stage interview – in person - TBC

About Us

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management.It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The RandA, as well as UFC, WWE, and PBR.IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment ..... full job details .....