Operations Delivery Manager, Studios

Overview

Join to apply for the

Operations Delivery Manager, Studios

role at

IMG .IMG Studios is a premier production centre with state-of-the-art studios, post-production and live operations facilities. It houses 4 HD broadcast television studios, 9 production galleries, 3 dubbing suites, 50 edit destinations, 3 radio studios, an award-winning 3D Graphics and Visual Effects team, and one of the largest data centres built specifically for digital media and broadcast in recent times. This role plays a key part in ensuring IMG Studios Tech and Ops’ reputation for best-in-class service, coordinating complex workflows and upholding the highest standards to deliver client operations successfully.Key Responsibilities

Overall ownership of day-to-day operational delivery and success for IMG Studios Tech and Ops’ onsite clients across studio, live gallery, post production, remote production and other workflows and broadcast facilities as required.Collaborating with Commercial Solutions and Tech teams to create cross-departmental micro-teams to plan and deliver clients’ work to schedule and budget.Assisting Commercial Solutions at RFP stage, offering ideas for operational efficiencies, workflows and support models which suit individual client requirements.Lead on major client-focused projects including expansion or bespoke set up – coordinating stakeholders, creating timelines and documentation, cost tracking and accountability to ensure timely delivery and budget adherence.Build and maintain positive client relationships in support of the Commercial Solutions team from planning through delivery to ensure the best possible experience and on-time/on-budget productions.Coordinate with the Bookings team to ensure bookings, technical requirements and engineering/facility support are in place, with budgetary impact reported to Account Managers.Attend bookings to provide operational support and liaise between Tech and Commercial Solutions teams to resolve issues, following up with Senior Manager, Operations Delivery as needed.Maintain knowledge of all workflows and production requirements to offer proactive operational planning and support.Organise, attend and document planning meetings, progress meetings and post-mortems with your micro-team for each client project.Attend departmental and client meetings to discuss ongoing requirements and challenges, and work with senior leadership to streamline workflows and processes.Collaborate with Tech to understand emerging technologies and how they affect operations; ensure the operations platform and resource management systems remain the single source of truth for all information.Take on additional responsibilities within the scope and purpose of the job as required.You Will Have The Following Strengths

Proven track record at a broadcast facility.Thorough knowledge of MediaPulse or similar Resource Management systems.Solid understanding of studio, live gallery, post-production and broadcast technology.Proven client and customer service skills.Strong organisation and communication skills (written and verbal).Excellent interpersonal skills, tact, diplomacy and discretion.Ability to use initiative and work well in a team and autonomously.Strong problem-solving skills and the ability to work to tight deadlines in a fast-paced environment.Excellent time management and a positive, proactive approach.Customer-focused mindset with strong cross-organisational collaboration.Effective cross-level communication skills.Location, Type and Schedule

Permanent position based in Stockley Park office.May be required to work mornings, evenings, weekends and/or bank holidays to maintain service and support levels.Benefits

Income protection, life insurance, private medical insurance, virtual GP, pension contribution.23 days holiday + bank holidays; dental insurance; green car scheme; season ticket loan; cycle to work scheme.Subsidized office canteen, free breakfast, free on-site parking at Stockley Park, eye care, wellness programs, EAP, critical illness cover, health cash plan and more.Subsidized gym membership, health screening, Will Writing, dynamic office environment, networking events, and access to free tickets to sporting and entertainment events.The Process

We appreciate the time you take to apply. We will review all applications and contact shortlisted candidates. If you have not heard back, you may not have been successful on this occasion.Tele/Virtual Interview – up to 30 mins with member of talent acquisition team.1st stage interview – in person/virtual with the hiring manager and wider team.2nd stage interview – in person (TBC).Role Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Project Management and Information TechnologyIndustries: Entertainment ..... full job details .....