Operations / Customer Service Manager - Heathrow - Freight Forwarding

Operations / Customer Service Manager Salary: £50,000 - £55,000 + Benefits Up to £60,000 for candidates with Customs Clearance experience Location: Heathrow Monday - Friday Office-based with 1 day WFH The Opportunity We are working with an established and growing freight forwarding business launching a new operation in the Heathrow area. They are looking for an experienced Operations / Customer Service Manager to take ownership of the day-to-day operation and play a key role in establishing the new office. The initial focus will be on Ocean and Road Freight, with Air Freight forming a secondary part of the role. The Role You will be responsible for managing end-to-end freight forwarding operations, delivering excellent customer service and developing strong relationships with carriers and service providers. Key responsibilities will include: Managing end-to-end Ocean and Road Freight operations Supporting Air Freight shipments as required Managing customer requirements and ensuring shipments are handled efficiently from start to finish Obtaining and negotiating freight rates and supporting pricing activity Building and maintaining strong relationships with shipping lines, hauliers, airlines and other service providers Resolving operational issues and providing practical solutions Ensuring a consistently high level of customer service and communication Taking ownership of operational processes and helping establish the new Heathrow operation Working proactively with a ..... full job details .....