Operations Coordinator

I''m now exclusively working with a local client of ours in Hemel Hempstead to help them find an Operations Coordinator to join their extremely busy and growing team on a temporary-to-permanent basis.As the Operations Coordinator, you''ll be the first point of contact for all technical support queries - diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You''ll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.This is going to be ideal for someone with who is capable of providing great customer services and able to juggle administration/reporting and elements of scheduling/coordinating field-based engineers.In this position you''d be working on a flexible/hybrid basis within their Hemel Hempstead based site - The team operate Mon-Fri and a shift pattern of either 8.30am to 5.30pm or 9am to 6pm with an hour''s lunch break.Due to it initially being a temporary position, you''d be paid the hourly rate somewhere between £13.50 to £15 per hour + holiday pay and would be weekly pay.On a longer-term basis, this role would be paying a salary of up to £29k dependant on experience.This is a temporary-to-permanent position.Key Responsibilities:First point of contact dealing with raising, updating, prioritising and escalating tickets.Allocation of tickets to the appropriate departments/engineers across the UK, accurately allocating based on location.Building long term ..... full job details .....