Operations Coordinator

Operations Specialist (Service Delivery)Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus schemeThe OpportunityAn established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team.This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you''ll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks.This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations.Key ResponsibilitiesCoordinate and schedule audit and inspection appointmentsLiaise with customers, tenants and field-based auditors to confirm appointments and access arrangementsManage incoming calls and emails professionally and efficientlyMaintain accurate records within CRM and scheduling systemsResolve appointment queries and coordinate necessary changesEscalate issues appropriately where requiredSupport wider operational and administrative activitiesMonitor and update service information to ensure data accuracyWork collaboratively with ..... full job details .....