Operations Coordinator - Nights included

Your new company An established organisation with a nationwide customer network is looking to strengthen its operations team with a proactive and organised Operations Coordinator. Operating in a fast-paced, 24/7 service environment, the business prides itself on delivering exceptional support and rapid response to customer requirements around the clock.Your new role As an Operations Coordinator, you''ll play a crucial role in ensuring requests are managed efficiently and customers receive timely updates. Working on a rotating shift pattern covering both days and nights (8am-8pm and 8pm-8am), you''ll act as a central point of contact, coordinating responses and maintaining service levels outside of standard business hours.Managing and coordinating activation notifications and call-outs.Liaising with suppliers and service partners to arrange attendance and response activities.Chasing and monitoring supplier attendance, obtaining ETA updates and communicating these to relevant stakeholders.Handling a variety of out-of-hours customer requests, ensuring they are actioned promptly and accurately.Updating internal systems with real-time information and maintaining detailed records of all activity.Escalating urgent issues where appropriate and ensuring they are resolved efficiently.Delivering a high level of customer service while prioritising multiple tasks in a fast-moving environment.What you''ll need to succeed Previous experience in a coordination, scheduling, dispatch, ..... full job details .....