Operations Coordinator

Operations Coordinator

Bedford

Up to £34,000

Do you have proven experience in customer service, operations support and order management in an industrial or manufacturing environment?

Are you familiar with ERP systems?

Are you looking for a varied position that involves being a key part of a business's operations?

The Role:

We are currently recruiting for an experienced and driven Operations Coordinator on behalf of our client, a leading player in the manufacturing sector. This is a fantastic opportunity which includes supporting the coordination of operations, customer communications, maintaining customer satisfaction through clear communication, supporting service scheduling, and purchasing. You will be the central point of contact between many key stakeholders.

Key Responsibilities:

• Maintain strong customer relationships through responsiveness, communication, and professionalism
• Track orders for spare parts, repairs, and service requests in the ERP system and track the status of the above to ensure timely delivery
• Ensure all documentation and records are accurate, compliant and properly archived
• Collaborate with supply chain and warehouse teams to ensure availability and timely shipment of spare parts.
• Coordinate with engineering and service teams to resolve technical questions and ensure quality of service documentation.
• Identify and facilitate the resolution of routine warranty claims and escalate complex cases to the Quality Manager.
• Verify accuracy of part numbers, service work orders, and warranty claim documentation before processing.
• Participate in root cause analysis for recurring aftermarket quality issues and provide input for corrective actions.
• Assist finance with accurate invoicing and credit notes.

About you:

• Strong organisation and time management skills
• Excellent communication and interpersonal skills with a customer focused mindset
• High attention to detail with experience in order entry, documentation, and reporting
• Experience working in a similar role within an industrial or manufacturing environment
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience with ERP systems is desirable

Benefits:

• Salary up to £34,000
• Pension 3% employer 5% employee
• Life Assurance 4 x salary
• 25 days holiday + banks, and the ability to by another 5 days
• Enhanced maternity and paternity leave
• Half day on a Friday
• EAP
• Enhanced sick pay

If you are interested, please call Ryan Guy on (phone number removed) or email (url removed)

* Candidates must be eligible to live and work in the UK to apply for this position. *