Operations Coordinator

Operations Coordinator (Permanent) Location: Cheadle Hulme, Stockport SK8 Salary: 28,000 Are you confident on the phone, calm under pressure, and great at keeping people informed? Join a busy transport business as an Operations Coordinator. This permanent role is ideal if you enjoy being the key link between customers, drivers, and the Operations Team-helping day-to-day transport run smoothly and professionally. What you''ll be doing: Answering and placing calls with customers, drivers, and internal colleagues Updating and monitoring transport jobs and service information using internal computer systems Coordinating collections, deliveries, route updates, and overall job progress with drivers Delivering clear, timely delivery updates and communicating any operational changes Managing customer expectations when timings or requirements shift Supporting the team with day-to-day operational challenges, including troubleshooting and escalation where needed Keeping accurate records and notes in company systems Providing general administration and operational support What you''ll bring: A friendly, professional telephone manner and strong communication/listening skills The ability to negotiate practical solutions while staying calm and respectful Strong organisation and attention to detail, even in a fast-moving environment Comfort with learning and using computer systems quickly A positive, flexible, team-focused attitude (previous transport/logistics or customer service ..... full job details .....