Operations Co-Ordinator

OPERATIONS CO-ORDINATOR: 12 month fixed term contract based in High Wycombe Are you an experienced Customer Service Administrator, Operations Coordinator or Administrator who enjoys delivering exceptional customer service and keeping operations running smoothly? We are looking for an organised, proactive and customer-focused Operations and Membership Co-Ordinator to join our clients head office team, in High Wycombe. This is a varied role where you will support customers and colleagues, by managing memberships, payments, customer enquiries, complaints and operational administration. If you enjoy solving problems, building relationships and delivering outstanding customer experiences, we would love to hear from you. KEY RESPONSIBILITIES OF THE OPERATIONS AND MEMBERSHIP CO-ORDINATOR: As an Operations and Membership Coordinator, you will play a key role in delivering excellent customer service while supporting the day-to-day operational running of our growing network. Supporting customers with membership enquiries, account administration and setting up Direct Debit payment plans. Managing customer enquiries relating to memberships, payments, use of the payment portal, and account changes. Supporting Direct Debit collection processes, payment administration and reporting. Handling customer complaints professionally, investigating issues and working towards positive resolutions. Guiding customers through the membership cancellation and leavers process. Building strong ..... full job details .....