Operations clerk - GSA

NEW VACANCY: We are recruiting for a Heathrow based GSA company who are looking for an operations clerk to join their tema to work on a shift basis (days only) 2 on / 3 off / 2 on 3 off / 3 on / 2 off You''ll manage bookings, handle customer enquiries, and ensure smooth cargo and flight operations from start to finish.Duties of the role: Manage customer enquiries via phone, email, and web portalBook flights accurately based on transit time and costProvide pre- and post-flight updates, including tracking informationMaintain and update internal reservations and billing systemsCoordinate with sales, accounts, and operational teamsEnsure timely handling of bookings, confirmations, and documentationProcess freight documentation in line with airline procedures and SLAsMonitor cargo movements, transhipments, and handling processesLiaise with airport authorities, station managers, and ground handlersResolve operational issues and minimise cargo handling disruptionsSupport key client accounts with regular and priority bookingsExperience needed: Previous experience in aviation, logistics, or customer serviceStrong organisational skills and attention to detailAbility to multitask and work under pressure in a fast-paced environmentExcellent communication skills (written and verbal)Confident decision-making and problem-solving abilityExperience with cargo handling procedures (e.g. DGR, special cargo) is desirableProactive approach with the ability to anticipate and resolve ..... full job details .....