https://jobs.co.uk/job/operations-centre-analyst-gold-group--6d532290-fe0e-4c6d-ab0a-d1047902ce5b RSS feed for Operations Centre Analyst at Gold Group. en-gb Tue, 21 Jul 2026 14:32:41 GMT https://jobs.co.uk/job/operations-centre-analyst-gold-group--6d532290-fe0e-4c6d-ab0a-d1047902ce5b https://jobs.co.uk/job/operations-centre-analyst-gold-group--6d532290-fe0e-4c6d-ab0a-d1047902ce5b Sun, 19 Jul 2026 23:00:00 GMT Location: Havant | Salary: £18 - £20/hour INSIDE IR35 | Type: Contract | Job Title: Operations Centre Analyst Location: Portsmouth Key Responsibilities Work closely with team members to support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using our event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk''s efficiency. Help generate reports using data from our service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be flexible with shift coverage when needed. Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively. Work on imp... Contract