Operations Capability Manager

Operations Capability Manager
 
Location:  Barnstaple
Type: Full-time, Permanent
Salary: up to £60,000
 
The Company
Our client delivers high-quality services while maintaining a strong, supportive team culture.
We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people.

The role of Operations Capability Manager
 
This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team.
You will directly manage a small team,  including Team Leaders, ensuring performance, engagement, and continuous development.

Key Responsibilities of the Operations Capability Manager

• Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders
• Make timely, well-informed decisions in a fast-moving environment
• Act as a hands-on leader—stepping in where needed to get the job done
• Coach, mentor, and develop a team of  service operators, fostering a high-performance culture
• Support and develop Team Leaders to strengthen leadership capability
• Drive accountability, ownership, and continuous improvement across the team
• Identify operational challenges and implement practical, scalable solutions
• Monitor performance metrics and take proactive action to improve outcomes
• Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction

What We''re Looking for in the role of Operations Capability Manager

• Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups)
• A decisive, action-oriented leader who can think on their feet
• Strong people management skills with a genuine passion for developing others
• Hands-on approach with a willingness to roll up your sleeves
• Experience managing team leaders or supervisors
• Excellent problem-solving and organisational skills
• Resilient, adaptable, and comfortable managing competing priorities
• Strong communication skills with the ability to influence and engage

What''s on offer for the Operations Capability Manager

• The opportunity to shape and influence operations in a growing, independent business
• A collaborative, people-first culture
• Autonomy to make decisions and drive change
• Ongoing development and career progression opportunities

Cooper Golding is acting as an Employment agency for the purposes of this role.

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