Operations Assistant

Service Operations Coordinator - EV InfrastructureLocation: Bournemouth Airport Job Type: Full-time, Temporary on going (opportunity to go permanent)Pay: 13.96Working Hours: 8.5-hour shifts between 7:00am and 6:00pm, including a 1-hour unpaid lunch breakTeamJobs are recruiting for a Service Operations Coordinator to join a busy and growing team supporting Electric Vehicle Infrastructure (EVI) customers.This is a varied coordination and administration role, where you will be responsible for managing faults and incidents, coordinating engineer attendance and ensuring customers are kept up to date throughout the process.The role:Coordinating and managing EV infrastructure faults and incidentsDispatching and scheduling Field Service EngineersPrioritising engineer workloads and responding to urgent faultsKeeping internal systems updated with the latest fault informationChasing engineers for updates and attendance detailsCommunicating with customers and providing progress updatesWorking to agreed Service Level AgreementsMonitoring fault management systems and interfacesSupporting the implementation of new EV infrastructure customers and processesAttending customer meetings where requiredMaintaining up-to-date contract and customer documentationEscalating issues where necessary and taking ownership of incidents through to completionWhat we are looking for:Previous administration, coordination or customer service experienceExcellent communication and organisational skillsStrong ..... full job details .....