Operations Assistant

This role has a starting salary of -25,052 per annum, based on a 36 hour working week. This is pro-rata for part time roles.

Your actual salary for working 21 hours per week would be -14,613.67 per annum. Your actual salary for working 7 hours per week would be -4,871.22 per annum.

Surrey Adult Learning is looking for proactive and customer focused Operations Assistants to be the welcoming and supportive face our centres across Surrey.

We have the following opportunities available:

• Guildford Adult Learning Centre - 21 hrs per week (Monday - Wednesday)
• Esher Adult Learning Centre - 7 hrs per week (Tuesday & Thursday evenings)
• Camberley Adult Learning Centre - 21 hrs per week (Tuesday, Thursday & Friday)

In your application, please specify which location and role you wish to be considered for.

Rewards and Benefits

• 26 days'' holiday (prorated for part time staff), rising to 28 days after 2 years'' service and 31 days after 5 years'' service
• Annual leave allowance (for bank) or remove for term time
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer''s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days
• Learning and development hub where you can access a wealth of resources
• Discount on Adult Learning Courses

About the Team

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.

About the Role

As the welcoming face of our centre, you''ll be the go-to person for learners-offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You''ll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed.

Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Strong IT skills and experience in data entry or high-volume processing.
• Excellent interpersonal and communication skills.
• A team player with the ability to work under pressure and manage time effectively.
• Experience in customer service and an understanding of safeguarding practices.
• Willingness to travel between centres as needed.

We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS ''Disclosure and Barring Service'' check is required for this role and will be discussed further at interview.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Phil Evans by e-mail ()

The job advert closes at 23:59 on 29/08/2025.

Local Government Reorganisation (LGR)

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Behaviours

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.