Operations Assistant (Ballymena)

Your new company A well-established and growing engineering services business is seeking an Operations Assistant to join its busy operations team on an initial maternity cover contract. With a strong reputation for delivering high-quality service to clients across Northern Ireland, the company offers a supportive working environment, genuine career development opportunities, and the potential for this role to become permanent for the right person.Your new role As Operations Assistant, you will play a key role in the day-to-day coordination of engineers and service activities, ensuring works are delivered efficiently and customers receive an excellent level of service. You will be responsible for scheduling engineers, managing service requests, coordinating documentation and compliance requirements, and acting as a key point of contact for customers.Key responsibilities will include:Coordinating and scheduling engineers for service, maintenance, installation and repair works.Managing customer enquiries and providing updates on job progress.Processing service reports and completion documentation.Monitoring outstanding jobs and ensuring work is progressed in a timely manner.Coordinating compliance requirements, including AccessNI applications and site-specific vetting.Maintaining accurate records within the job management system.Supporting operational processes to ensure high standards of service delivery.What you''ll need to succeed To be considered for this role, you will ..... full job details .....