Operations and Customer Service Assistant

Customer Service and Operations AdministratorLocation: IrlamPay: £13.70 - £14.70 per hour, depending on experienceHours: Monday to Friday, 9:00am - 5:00pm37.5 hours per weekContract: Temporary to PermanentWe are currently recruiting for a Customer Service and Operations Administrator to join a busy and growing business based in Irlam.This is a varied role combining customer service, administration and day-to-day operational support. You''ll be working closely with customers as well as internal teams, suppliers and couriers, so we''re looking for someone who is organised, confident communicating with different people and comfortable dealing with problems when they arise.What you''ll be doing Providing friendly, professional and timely support to customers via email and other communication channelsResponding to customer enquiries and resolving issues efficientlyEscalating more complex queries when requiredLiaising with internal departments, suppliers, couriers and external partnersHelping to resolve delivery, operational and customer-related queriesCompleting general administration and keeping information accurate and up to dateSupporting the wider team with the day-to-day running of the operationManaging multiple tasks and priorities in a busy environment What we''re looking forWe''re looking for someone who is: Confident communicating with customers by email and telephoneOrganised with good attention to detailComfortable working in a busy, fast-paced environmentAble to ..... full job details .....