Operations and Customer Experience Manager

Are you an experience Operations Executive / Manager within the Travel / Education Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you!One of the UK''s leading operators of challenge Travel / Events (UK and Abroad) are looking for an experience Operations and Customer Experience Manager to join their team!The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants.The role:Overseeing the overall operations / admin for scheduled trips / eventsMaintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised.Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account.Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised.Take ownership of the pre-departure information and support journey for all ..... full job details .....