Operations and Content Lead

Operations and Content Lead Do you have experience leading content operations and shaping high-quality, user-centred digital content at scale? We''re looking for an Operations and Content Lead to play a key role in delivering Shelter''s Digital Purpose, helping us create impactful experiences that empower people in the fight for home. About the role Reporting to the Head of Content and working closely with content designers, product managers and stakeholders across Shelter, the Operations and Content Lead role requires an experienced leader with a proven track record of working across content design and operations at a senior level. Role specifics We''re looking for a supportive and confident leader to guide and develop our Content team, helping them grow their skills and deliver high-quality, user-focused work. You''ll shape our content strategy, improve processes, and ensure our content is consistent, accessible and aligned with organisational priorities. You''ll oversee content operations, workflows and governance, support devolved publishing, and use data and research to drive continuous improvement. You''ll also manage our CMS processes, champion good content design, and work closely with colleagues across disciplines. With strong editorial skills, a solid understanding of user-centred design and agile ways of working, you''ll be comfortable making clear decisions, motivating others, and improving how we plan, create and publish content. Apply to be part of our team and ..... full job details .....