Operations and Business Development Coordinator

Join our growing team – Operations and Business Development Coordinator

We're growing rapidly and are looking for an exceptional individual to join our expanding surveying practice.

This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the property and surveying sector. You'll play a central role in ensuring our Surveyors remain fully booked, our clients receive outstanding service, and our business continues to grow.

We're looking for someone with excellent potential, a fantastic work ethic and exceptionally high standards, someone who takes genuine pride in their work, checks everything with precision and wants to make a meaningful impact within an ambitious and growing business.

Key Responsibilities

Enquiry Management and Sales Conversion:

• Respond promptly to incoming enquiries via our CRM and other channels.
• Professionally present and sell our services to convert enquiries into confirmed instructions.
• Issue accurate confirmation emails detailing scope, pricing and terms.
• Ensure signed terms and payments are received promptly.

Sales Progression and Administration:

• Monitor every instruction through to completion.
• Maintain accurate CRM records and client information.
• Ensure all documentation, workflows and communication sequences are completed correctly.

Surveyor Diary Management and Logistics:

• Coordinate property access with tenants and landlords.
• Efficiently schedule Surveyor appointments to maximise productivity.
• Apply logical route planning and geographical awareness when allocating inspections.
• Reconfirm appointments 24 hours before attendance.

Operational Support and Client Care:

• Ensure Surveyors confirm access and communicate any immediate concerns with clients promptly.
• Remind Surveyors of report deadlines and monitor progress.
• Support the production and timely completion of joint schedules, Court Ordered reports, responses to formal questions and other expert witness documentation.
• Help ensure the surveying team consistently meets internal and external deadlines.
• Maintain exceptional standards of customer service and professionalism throughout.

Business Development:

• Build and nurture relationships with both existing and prospective clients.
• Generate direct instructions and referral opportunities.
• Support management in developing long-term repeat business and strategic partnerships.

About You

We'd love to hear from you if you:

• Have experience in property or surveying (preferred but not essential).
• Are commercially minded and confident selling professional services.
• Possess outstanding organisational and logistical planning skills.
• Are personable, articulate and highly detail focused.
• Have a proactive, positive and solution-focused attitude.
• Take ownership of your work and consistently maintain exceptional standards.
• Check your own work with absolute precision and attention to detail.
• Enjoy working in a fast-paced environment and can prioritise effectively.
• Want to contribute ideas and help shape a growing business.
• Share our vision and ambition for continued growth.

Rewards and Progression

We offer a competitive hourly rate together with fair and achievable performance incentives linked to:

• Keeping Surveyor diaries full and operating efficiently.
• Generating repeat business and referral opportunities.
• Ensuring reports are delivered on time.
• Ensuring all follow-up work and client communications are completed promptly.
• Supporting the wider team in achieving operational and revenue targets.

For the right person, this role offers genuine responsibility, career progression and the opportunity to become an integral part of a business with exciting growth plans ahead.

If you think you'd thrive in this environment, or know someone who would, we'd love to hear from you.