Operations analyst Prime Brokerage Securities Middle Office

Job Title: Operations Analyst - Prime Brokerage Securities Middle OfficeLocation: Glasgow (Hybrid working - 2 days per week in the office on Mondays and Wednesdays) Contract Duration: 6 months About the Role: We are seeking a dedicated and client-centric Operations Analyst to join our Prime Brokerage Securities Middle Office. In this position, you will be taking on a highly client-facing role where you will manage your own specific subset of high-paying clients. You will need to bring a strong stewardship mentality, constantly looking for ways to improve everyday processes and deliver exceptional value.Key Responsibilities:Client Management: Act as the primary face to your subset of clients, handling query management and exception/escalation management while making every client feel like they are the number one priority.Communication: Utilize excellent communication skills, particularly over the telephone, to seamlessly handle multiple queries simultaneously.Risk and Prioritization: Apply strong risk awareness and prioritization skills to ensure trades are settled and SLAs are met in a timely manner, knowing exactly when and why to escalate unsettled trades.Process Improvement: Review end-to-end client processes to identify and implement efficiencies. You will collaborate closely with tech teams and clients to close gaps, conduct root cause analysis, and remediate issues.Independent Work: Work autonomously while understanding the appropriate channels for escalation.Key ..... full job details .....