Operations Analyst

💼 Job Overview

• Hourly Rate: £12.82
• Annual Salary: Approximately £25,000
• Rotational Shift Patterns:
  
  • 07:00 – 15:00
  • 09:00 – 17:00
  • 11:00 – 19:00

🎯 Role Purpose This role supports the efficient daily operations of a transportation and logistics department. Key responsibilities include:

• Identifying and resolving operational issues promptly and effectively.
• Coordinating accurate inbound and outbound booking schedules at storage and processing sites.
• Maintaining up-to-date records and documentation.
• Using email and phone communication to resolve issues with internal teams and external partners.
• Rebooking missed loads or transport slots.
• Completing administrative tasks to support smooth logistics operations.
• Escalating issues to the relevant coordinator or team lead for follow-up.

📌 Key Tasks

• Planning and scheduling transport loads from external storage sites to central facilities.
• Managing recall processes from off-site storage to processing locations.
• Updating schedules, booking collections/deliveries, and maintaining regular communication with transport providers.
• Monitoring transport progress to ensure timely collections, transit, and deliveries.
• Meeting and maintaining service level agreements and performance targets (KPIs).

🤝 Responsibilities

• Building and maintaining strong working relationships with customers and third-party logistics providers.
• Ensuring timely and effective customer service and query resolution.
• Communicating any operational concerns to supervisors for follow-up.
• Supporting UK and European transport teams with operational planning.
• Participating in carrier performance reviews and performance reporting.
• Completing handovers when shifts rotate or responsibilities transfer.
• Supporting team operations with a focus on accuracy, efficiency, and service excellence.
• Promoting adherence to best practices and driving continuous improvement.

✅ Experience & Skills

• Background in supply chain operations, preferably in a retail-focused environment.
• Previous experience in office-based administration.
• Knowledge of transport and logistics operations (preferred).
• Strong numerical and analytical skills.
• Proven customer service and relationship-building experience.
• Proficiency in Microsoft Office tools (e.g. Excel, Outlook).
• Understanding of international or European logistics operations, particularly asset-free models (desirable).
• Excellent communication skills and the ability to remain calm under pressure.

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