Operations & Customer Service Administrator

Operations & Customer Service Administrator

Location: Rainham, Essex RM13, UK
Employment Type: Full-time, Permanent
Shifts: 8:30am - 5:00pm (Mon-Fri)
Salary: -24,800

Role Purpose

This role is designed to deliver seamless operational support and outstanding customer service.
You will be responsible for coordinating logistics, managing supplier and delivery schedules, processing orders, and acting as the first point of contact for customers - ensuring a smooth end-to-end experience.

Key Responsibilities



Operations Support

• Schedule works into the operations scheduler and maintain accurate timelines
• Generate supplier purchase orders and track delivery paperwork
• Book and manage delivery logistics, liaising with delivery partners as needed
• Audit labour and logistics invoices for accuracy
• Monitor inbound deliveries and ensure timely order completion
• Close completed orders in the internal system

Customer Service

• Act as primary contact for customer queries (phone, email, and in person)
• Process customer orders and maintain accurate order records
• Liaise with internal teams to resolve customer issues promptly
• Proactively communicate order status updates to customers
• Ensure a positive customer experience and uphold service standards

Key Skills & Experience

• Previous experience in operations administration or customer service roles
• Strong attention to detail and organisational skills
• Excellent communication skills, both written and verbal
• Ability to multitask and work to tight deadlines
• Proficiency with MS Office (Word, Excel, Outlook)
• Problem-solving mindset and willingness to collaborate across teams
• Desirable: qualification in Business Administration or Health & Safety

Personal Attributes

• Team player with a proactive, can-do attitude
• Able to stay calm under pressure and maintain professionalism
• Customer-focused, with a commitment to delivering quality service
• Analytical thinker with ability to spot inefficiencies and suggest improvements
• Full driving licence is admirable but not essential (due to location)

Benefits

• Company pension
• Private medical insurance & health & wellbeing programme
• Life insurance
• Additional leave & sick pay
• Cycle-to-work scheme
• Company events & staff discounts
• On-site parking

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