Operations Agent

Operations AgentNewark, Full Time, Permanent£27,000 per annum.Our Newark based client is looking for a like-minded, enthusiastic and professional individual seeking a new opportunity as an Operations Agent. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.THE ROLEAs an Operations Agent, your role will involve:Handling incoming enquiriesSupporting tickets and amending detailsResponding to customer requestsLoading data with excellent attention to detailWorking closely with other departments including Finance, IT, Business Development and MarketingCreating and maintaining excellent customer relationshipsKeeping CRM up to date and accurateHandling customer complaintsTHE CANDIDATEThe ideal Operations Agent candidate will possess the following:Exceptional attention to detailPrevious experience of Microsoft Office (particularly Word and Excel)Ability to learn multiple bespoke systems (training provided)Excellent communication skillsExperience within a similar Customer Service position would be advantageousThe ideal Operations Agent will be required to us MS Excel to a high level - VLOOKUP''s and data manipulation knowledge is requiredTHE BENEFITS28 days annual leave (inclusive of Bank Holidays) to increase with length of serviceSubsidised café on siteBonus day off for your birthdayCritical Illness coverLife InsurancePersonal Health InsuranceBonus day off for Christmas shoppingFree on-site parkingCasual officeThank you ..... full job details .....