Operations Advisor

Operations AdvisorAbout the RoleIf you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You''ll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details:Location: Maidenhead (Onsite with 1 day work from home)Pay Rate: 14.31 per hour Hours: Full-Time, 37.5 hours per week (Monday to Friday / 9am-5pm)Contract Length: 6 MonthsKey ResponsibilitiesCRM Analytics: Lead H2H Dynamics CRM usage; managing standard, ad-hoc, and KPI reports for internal and external stakeholders. Run weekly data checks and internal audits to maintain high data integrity.Process and Quality Management: Manage the New Product Request (NARF) process, record overtime/on-call activities, and lead complaint investigations alongside the Operations Manager to track trends and formulate solutions.Operational and System Support: Create User Acceptance Test (UAT) scripts and conduct UAT testing in CRM and related platforms. Oversee bulk patient/customer mailings.Documentation and Continuous Improvement: Assist in creating, updating, and auditing Business Operating Procedures and policy documentation. Propose and implement service innovations.Stakeholder ..... full job details .....