Operations Administrator

A successful and growing service-led organisation is seeking an organised and proactive Operations Administrator to join its busy operations team. This is a varied role that will suit someone who enjoys working in a fast-paced environment, coordinating workloads, and providing excellent customer service. As an Operations Administrator, you will play a key role in ensuring that customer requests are handled efficiently, jobs are scheduled effectively, and operational processes run smoothly from start to finish. Salary £28k - £31,687 DOE Key Responsibilities Act as a first point of contact for customers via telephone and email. Log and process customer enquiries and service requests. Coordinate and schedule work for field-based engineers. Support the planning and delivery of both reactive and pre-arranged service work. Monitor ongoing projects and ensure works are progressing within agreed timescales. Maintain accurate records and update information on internal systems. Keep customers informed of job progress and completion updates. Process engineer reports and supporting documentation. Raise purchase orders and assist with general operational administration. Identify potential issues and escalate or resolve them where appropriate. Provide administrative support across the wider operations function. Participate in an out-of-hours on-call rota as required. Skills and Experience Required Previous experience within an administration or coordination role. Strong communication ..... full job details .....