Operations Administrator

Operations Administrator, SE LondonTemporary, £(phone number removed)ph, 4-5 monthsLuxury residential property company require a highly motivated Operations Administrator to help deliver an outstanding living experience for the residents and keep the building running smoothly.You ll be the heartbeat of the building. From supporting residents and suppliers to coordinating events, ensuring compliance, and upholding the brand standards so your communication,Duties Create a warm, helpful, customer-centric environment for residents.Deliver excellent service that drives customer satisfaction.Act as first line support for resident queries, complaints, and code of conduct issues.Host resident events and help build a vibrant community.Support leasing and marketing activities including conducting viewings.Monitor maintenance and ensure standards are met across all spaces.Manage office supplies and keeping accurate updates on the system.Support arrears management and bad debt processes.Follow and improve operational procedures.Contribute ideas and energy to team meetings and the broader company culture.Provide occasional out-of-hours support where needed.Ensure health and safety standards are always met.Ensure compliance with all contracts and service agreements.Produce accurate data and reports for weekly, monthly and quarterly reviews.Maintain building management systems and statutory testing records.Support internal audit processes. Required Experience in a customer service role ..... full job details .....