Operations Administrator

About the Role We are looking for a highly organised and detail-focused Operations Specialist to support day-to-day operational delivery across multiple workstreams. This role is hands-on and delivery-focused, requiring the ability to manage high volumes of administrative and data-driven tasks while consistently meeting Service Level Agreements (SLAs).You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, timely responses to queries, and adherence to operational controls and procedures. Key Responsibilities Accurately maintain and update consumer and commercial data across client systems Manage high-volume workloads across multiple tasks to consistently meet SLAs Monitor and manage shared client mailboxes, ensuring queries are responded to within agreed timescales Respond to operational queries from internal teams, clients, and suppliers in a clear and professional manner Escalate risks, delays, or data issues promptly to support SLA delivery Use Microsoft Excel to track workloads, log activity, and support operational reporting Handle telephone communications where required, in line with client expectations and SLAs Follow client policies, procedures, and compliance requirements at all times Key Skills andamp; Competencies Attention to Detail: Strong focus on accuracy and data integrity Workload Management: Ability to work at pace and manage competing priorities Accountability: Takes ownership of tasks and follows ..... full job details .....