Operations Administrator

Operations AdministratorAs an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse role requires you to coordinate service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. You will act as a link between the Service Drivers and the Operations and Service Manager.A day in the life of an Administrator at phs will involve:Coordinating service routes and briefing/debriefing drivers to improve delivery and customer service.Answering calls from service drivers, clients, and Head Office regarding site service.Serving as a communication link between Service Drivers and the Operations and Service Managers.Distributing work to employees, ensuring completion according to KPIs, and processing data within specified timeframes.Preparing data and conducting briefing and debrief sessions for service drivers.Processing completed routes and attendance in real time; suggesting improvements to workflows and relaying feedback to the Operations Centre Manager.Monitoring service and delivery progress, resolving issues, and aiming to provide the best overall service to customers.The ideal candidate for an Administrator role at phs will have:Excellent service delivery skillsStrong customer focus and relationship management abilitiesPeople management and development skillsKnowledge of health and safety regulationsA creative and versatile approach to monitoring and improving service deliveryIn return, you will receive:A salary of

£27,140

(based on a 40-hour week, Monday to Friday)No scheduled weekend work13 pay periods per year (every 4 weeks)Opportunities for ongoing career developmentRetail discounts including O2 and FandBA 24-hour wellbeing helplinePension scheme30 days holiday entitlement, including bank holidays (we do not work on Christmas Day)About phs:Founded in 1963, phs Group is the leading provider of Hygiene Services in the UK, Spain, and Ireland, serving over 120,000 customers across 300,000 locations. Our services include washrooms, healthcare, floorcare, hygiene consumables, indoor and outdoor plants, workwear, waste management, and compliance solutions.We pride ourselves on our diverse and inclusive workforce, committed to providing an environment where all staff can bring their true selves to work without fear of ..... full job details .....