Operations Administrator

Our superb client, a growing industry leader in their sector, are recruiting for an Operations Administrator to join them on a permanent basis, working full-time at their stunning offices outside Cosham.

As a Operations Executive, you will be a key point of contact for customers and business partners; handling enquiries, processing administrative and system access requests, and providing support to the Customer Claims team.

What you''ll be doing:

• Respond to customer enquiries via phone, email, and other channels in a professional and timely manner.
• Process customer information efficiently.
• Maintain and update customer records and databases.
• Collaborate with internal teams to resolve customer issues and provide feedback.
• Assist in the preparation of reports and documentation as required.
• Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
• Provide exceptional customer service and ensure customer satisfaction.

What we''re looking for:

• Previous experience in a customer service or administrative role
• Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with CRM systems.
• Ability to handle multiple tasks in a fast-paced environment.
• A proactive, problem-solving approach and a positive attitude.

Salary & Benefits:

Salary with be circa 26k - with room to grow this with development.

You will also receive excellent company benefits including:

• Career development and ongoing training
• Wellbeing support
• Flexible working
• State-of-the-art offices
• 24-day holidays + Bank Holidays (increasing with length of service)
• Birthday off
• Company pension scheme
• Free on-site gym and personal trainer
• Enhanced PerkBox
• Employee Assistance Programme