Operations Administrator

Purpose of the Role: The Operations Administrator provides critical administrative and scheduling support to the Operations team, ensuring accurate job entry, engineer coordination, client updates and compliance. This role contributes to efficient operational delivery and high-quality customer service across the business. Key Responsibilities: Ensure all jobs are scheduled and completed within KPIs Maintain accurate job data across systems Schedule engineers diaries efficiently Liaise with clients and social housing providers Update client portals with progress and completions Handle inbound and outbound calls Arrange permits and job documentation Operational Duties: Answer telephone enquiries and direct appropriately Monitor engineer activity via tracking systems Enter and allocate jobs based on requirements Update schedules throughout the day Chase reports and escalate issues Prepare quotes and proposals Optimise scheduling efficiency Health, Safety and Compliance: Maintain compliance documentation Support RAMS and permit processes Follow HandS and data handling procedures Report compliance issues Customer Service: Provide real-time client updates Communicate professionally via phone and email Ensure SLA/KPI deadlines are met Build strong client relationships Additional Duties and Responsibilities: Out-of-hours call handling required once trained (additional pay) Hours: 08 00 (1 day per week 07 00) Experience and Skills: Strong administrative ..... full job details .....