Operations Administrator

Customer Service Operations Supervisor -

Global Luxury Fine Jewellery House - London

12 month Fixed Term Contract

Working hours: 37.5hrs per week - (Mon - Fri 8am - 4pm, Nov - Feb rotation of 8am-4pm/9am-5pm due to later deliveries during busier periods of the year)

About:

To efficiently and effectively manage Customer Service Operations activities related to the servicing of luxury brand products by ensuring:

- Repairs are received, collected, and transferred from/to the right locations daily- Flows in SAP are managed accordingly- Rotation within the Operations department of the service centre (operations hands-on activities, spare parts management, post room)

Responsibilities:

- Manage all watches and fine jewellery repairs across all locations, ensuring smooth flow in SAP- Check export documents (e.g., Transfer sheets, CS Shipping Invoices with HS codes)- Oversee general post room activities, accurately record tracking details, and follow security procedures- Create shipping labels using SAP, MyDHL, Temis City Service (training provided)- Process inbound and outbound repair flows via SAP- Manage reception of spare parts and support replenishment of kit boxes

Qualities:

- Reliable, efficient, organized, with good time management and a positive attitude- Ability to work efficiently in a fast-paced environment with a client-focused mentality- Independent worker capable of handling pressure and deadlines- Skilled in managing multiple complex flows and solving issues independently- Computer literate; SAP experience beneficial; proficient in Excel, Outlook, MS Office, Teams- Confident with systems, attentive to detail, and problem-solving skills- Relevant experience in customer service, logistics, administration, operations, warehouse, post room, or supply chain

360 Talent is a high-end retail recruitment firm connecting candidates with Fashion, Beauty, and Lifestyle brands globally.

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