Operational Works Scheduler

Operational Works SchedulerConnect2Swindon are recruiting an Operational Works Scheduler, to support Swindon Council on a temporary contract until February 2027.Job RoleTo manage the day-to-day planning across all operations by ensuring jobs are adequately allocated, attended, re-booked, or forwarded as necessary.To monitor scheduling systems ensuring appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.To work within a multi-skilled approach using appropriate IT systems to best match the needs of different operational services.Act as the first point of contact for Operational teams by answering phone calls via the dedicated scheduling line and supporting customer service calls when required.Plan work for pre - and post-inspections, reactive and scheduled repairs, and deliveries across all operational services, prioritising emergency jobs as necessary, potentially managing up to 30 operatives.Ensure all work orders are scheduled upon agreed service level agreements (SLAs) and completed within target timescales to meet key performance indicators (KPIs).Contact customers to keep them informed of any changes to agreed appointments.Key Accountability''sUpdate and maintain operative diaries with availability, including sickness, holidays, and training, using Dynamic Resource Scheduler (or equivalent).Action Dynamic Scheduler lists daily, ensuring further works, missed appointments, materials ..... full job details .....