Operational Team Leader

Job Specification - Operational Team Leader (Cleaning Industry)

Position: Operational Team Leader

Location: Watford

Hours: 40 hours per week, 2pm - 10pm

Contract: Permanent

Salary: £30,000 per annum

About the Role

We are seeking an experienced Operational Team Leader with a strong background in the cleaning industry to oversee and support our afternoon operations team. The successful candidate will play a key role in ensuring smooth handovers between shifts, maintaining high service standards, and acting as the bridge between management, staff, and clients.

Key Responsibilities

Team Supervision & Leadership

• Receive and action handovers from the morning team, ensuring a smooth transition to the evening shift.

   

• Supervise the afternoon team, monitoring performance and ensuring work is completed to the required standards.

   

• Delegate tasks effectively based on skills, workload, and priorities.

   

• Provide clear communication, guidance, and support to staff.

   

• Monitor and assess team performance, delivering feedback and recognising good work.

   

• Complete weekly payroll duties.

   

Operational Delivery

• Undertake cleaning duties alongside the team as required.

   

• Conduct site visits and spot checks to ensure consistent quality of service.

   

• Sign off completed work with clients.

   

• Visit sites to gather information to support job quotations.

   

• Travel between sites to ensure operational standards are met.

   

Client & Management Communication

• Act as the key link between the Account Manager and staff.

   

• Communicate with clients in a professional and timely manner.

   

• Manage and resolve complaints effectively, taking follow-up actions to prevent repeat issues.

   

Recruitment & Development

• Support recruitment by attending interviews and assessing candidates.

   

• Assist with onboarding and training of new employees.

   

• Participate in disciplinary processes, including note-taking and evidence gathering.

   

Compliance & Safety

• Monitor compliance with health and safety regulations and site-specific requirements.

   

• Identify and report any risks or non-conformities, ensuring prompt resolution.

   

• Deliver toolbox talks and promote safe working practices.

   

Person Specification

Essential:

• Proven experience in the cleaning industry.

   

• Previous supervisory or team leader experience.

   

• Strong people management and communication skills.

   

• Ability to handle multiple tasks and prioritise effectively.

   

• Full UK driving licence (due to site travel).

   

• Strong problem-solving skills and ability to manage complaints effectively.

   

Desirable:

• Experience with payroll processes.

   

• Health & safety awareness and compliance knowledge.

   

• Experience in client-facing roles.

   

What We Offer

• Competitive salary of £30,000 per year.

   

• Permanent, full-time position with stable hours.

   

• Opportunity to play a key leadership role in a growing company.

   

• Supportive team environment with scope for professional development.