Operational Support Officer

Are you organised, detail-oriented, and passionate about supporting public services? We are looking for a proactive Operational Support Officer to join our WRBS Operational Support team. This is a fantastic opportunity to contribute to the smooth running of essential services that support our community.



What You''ll Be Doing:

• Managing incoming correspondence and routing it securely and efficiently.
• Scanning and indexing documents into our Electronic Document Management (EDM) system.
• Supporting staff and customers by responding to emails and escalating complex queries.
• Coordinating purchases and payments for goods and services.
• Handling sensitive documents securely and ensuring their safe return.
• Providing general administrative support across WRBS services.

Essential Skills & Experience:

• Educated to NQF Level 1 or equivalent.
• Competent in using computer systems.
• Strong administrative and document handling skills.
• Excellent communication and customer service abilities.
• Ability to manage conflicting demands and meet deadlines.
• A methodical and flexible team player.
• Experience in providing first-line support to staff and customers.

Commitments:

• Upholding confidentiality and data protection standards.
• Adhering to Health & Safety and Equalities policies.
• Embracing change and continuous improvement.